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SOCIAL SECURITY SYSTEM

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Call Center Referral Incentives

Most of the BPO companies today do offer referral incentives program to their employees, this has become the faster and simpler way for BPO companies to recruit manpower without spending much in multi-million pesos advertising.  This program lures a lot of employees to take advantage of it as an additional income. Who will not be if for every successful referral  an employee  could get as much P15,000? The amount of referral incentive varies from company to company. There were some call center employees who earned P100,000 in a short span of 3 months. The question now is how? Information age made it easy to recruit individuals as some employees use Facebook, Popular Forums, and Text brigades. While for some, contacting their former colleagues is the smoothest way to refer. Truly, a win-win situation for both the employers and the employees. Less marketing and promotion for the company and  more money for its employees! 

Malacanang declares August 29 and 30 as Non-Working Holidays

Holiday Pay  is one of the many questions Call Center employees are asking every time the government declares Holiday. On the other hand, for those who are working in a traditional working schedule, it is another chance for them for a long weekend vacation. It has been a regular question for Call Center employees how much they could really earn working on Holidays, as most of the time, these CC employees are required to work. Oftentimes, the management would required them to come to work and would normally declare it as a Critical Work Days as per company policy.

ther as a regular holiday, a special day or a special working holiday, the following guidelines shall be observed by all employers in the private sector:

1. For regular holidays as provided for under EO 203 (incorporated in EO 292) as amended by RA 9177:
   

   New Year’s Day	–	January 1
   Maundy Thursday	–	Movable Date
   Good Friday	–	Movable Date
   Araw ng Kagitingan	–	April 9
   Labor Day	–	May 1
   Independence Day	–	June 12
   National Heroes Day	–	Last Sunday of August
   Bonifacio Day	–	November 30
   Eidul Fitr	–	Movable Date
   Christmas Day	–	December 25
   Rizal Day	–	December 30

   the following rules shall apply:

   1. If it is an employee’s regular workday
      • If unworked – 100%
      • If worked
        • 1st 8 hours – 200%
        • excess of 8 hours – plus 30% of hourly rate on said day
   2. If it is an employee’s rest day
      • If unworked – 100%
      • If worked
        • 1st 8 hours – plus 30% of 200%
        • excess of 8 hours – plus 30% of hourly rate on said day
2. For declared special days such as Special Non-Working Day, Special Public Holiday, Special National Holiday, in addition to the two (2) nationwide special days (November 1, All Saints Day and December 31, Last Day of the Year) listed under EO 203, as amended, the following rules shall apply:
   1. If unworked
      • No pay, unless there is a favorable company policy, practice or collective bargaining agreement (CBA) granting payment of wages on special days even if unworked.
   2. If worked
      • 1st 8 hours – plus 30% of the daily rate of 100%
      • excess of 8 hours – plus 30% of hourly rate on said day
   3. Falling on the employee’s rest day and if worked
      • 1st 8 hours – plus 50% of the daily rate of 100%
      • excess of 8 hours – plus 30% of hourly rate on said day
3. For those declared as special working holidays, the following rules shall apply:
   

   For work performed, an employee is entitled only to his basic rate. No premium pay is required since work performed on said days is considered work on ordinary working days.

Please be guided accordingly.

(SGD.) PATRICIA A. STO. TOMAS
Secretary

Source: http://www.dole.gov.ph/list_of_holidays.php?id=95

HIV cases roar among call center employees

What is a Call Center Agent?

Call center agent is the person who handles incoming or outgoing customer calls for a business. A call center agent might handle account inquiries, customer complaints or support issues. Other names for a call center agent include customer service representative (CSR), telephone sales or service representative (TSR), attendant, associate, operator, account executive or team member.

Customer Service Representative is the person who provides a valuable link between customers and the companies who produce the products they buy and the services they use. They are responsible for responding to customer inquiries and making sure that any problems they are experiencing are resolved. Although most customer service representatives do their work by telephone in call centers, some interact with customers by e-mail, fax, post, or face-to-face.

Technical support representative is a person who provides answers to questions from customers regarding use and trouble-shooting of equipment, usually over the phone. It can either be for hardware, software, use or application of different pieces of equipment, from home appliances, to commercial equipment to industrial machinery.

What are the government mandated benefits?

Here are the Basic Benefits for Employees covered by the Philippine Labor Code:

1. Social Security Systems (SSS) Contributions
   Republic Act No. 8282, otherwise known as the Social Security Act of 1997, refers to the social security system in the Philippines that is initiated, developed and promoted by its Government. The social security system is aimed at providing protection for the SSS member against socially recognized hazard conditions, such as sickness, disability, maternity, old age and death, or other such contingencies not stated but resulted in loss of income or results to a financial burden.The employee and his/her employer(s) are to contribute for the social security benefits of the said employee in accordance to a given schedule by the Philippine Social Security System. Monthly employee contribution depends on the employee’s actual monthly salary. (See: Circular No. 33-P)
2. Contribution to National Health Insurance Program (NHIP)
   The employee and his/her employer(s) are to contribute for the medical insurance of the said employee in accordance to the Republic Act 7835 on Medicare Program which is administered by the Philippine Health Insurance Corporation (Philhealth). Monthly employee contribution depends on the employee’s actual monthly salary. The contribution schedule is provided by Philhealth. (See: Philhealth Premium Contribution Schedule)
3. Contribution to Home Development and Mutual Fund (HDMF)
   The employer(s) is required to contribute per month not less than P100.00 to the employee’s Home Development and Mutual Fund. In accordance to the periodic remittance schedule provided by HDMF, the employer(s) will remit this contribution, in addition to that of the employee’s, which is to be deducted from his/her payroll.
4. The 13th Month Pay
   As mandated by the Presidential Decree No. 851, the employee shall receive a bonus salary equivalent to one (1) month, regardless of the nature of his/her employment, not later than December 24 of every year.
5. Service Incentive Leave
   Book III, Chapter III of the Labor Code of the Philippines covers the employee’s benefit for Service Incentive Leaves. According to Article 95, an employee who has rendered at least one year of service is entitled to a yearly five days service incentive leave with pay. (See: Article 95, Conditions of Employment)
6. Meal and Rest Periods
   Under Article 83, the employee is provided a one-hour employee benefit for regular meals, when working on an eight (8 hour) stretch. Employees are also provided adequate rest periods in the morning and afternoon which shall be counted as hours worked. (See: Article 83, Conditions of Employment).

Call Center Career?

More updates are coming your way! Please be Patient…

Aditya Birla Minacs

Company:Aditya Birla Minacs

Position: Customer Service Representative

Basic Salary: P12,000

Allowances: P3500